1. Who we are
Feedza is run by NGK Media, Akola, Maharashtra, India (“we”, “us”).
- For business owners who sign up, we decide how your account data is used, so we are the “Data Fiduciary” for it.
- For customers who leave a review and for staff listed by a business, the business decides why that data is collected. The business is the Data Fiduciary, and we process the data on its behalf as a “Data Processor”.
2. What data we collect
Business owners (account)
- Email address and password. Passwords are stored only in hashed form; we cannot read them.
- Login records such as sign-in time, and the time you last checked alerts.
Business information
- Business name, type (gym or salon), city, address and business phone number.
- Logo, cover photo, brand colour, Google review link and offer text you choose to add.
Staff (added by the business)
- Name, role (for example “Personal trainer”) and an optional photo.
- Ratings, tags and comments that customers give about them.
Customers who leave a review
- The staff member you review, your star rating, the tags you pick and your comment.
- Your name and mobile number, only if you choose to give them. Both are optional.
- A random device ID saved in your browser, and the time of the review. We use these only to stop the same person from reviewing the same staff member again and again.
Technical data
- Like every website, our hosting provider records basic request logs (IP address, browser type, time) to keep the service secure and working.
We do not collect your location, contacts, or payment card details through this app.
3. Why we use it
- To create and secure owner accounts and let owners log in.
- To show the business's public review page and record reviews.
- To show owners their reviews, staff ratings, alerts and monthly reports, so they can improve their service.
- To let the business contact a customer about their own review (for example, to fix a bad experience), if the customer shared a phone number. The number is used only for this follow-up by that business.
- To prevent spam, fake or repeated reviews, and misuse of the service.
- To reply to support requests and send important service emails (such as password reset).
- To meet legal duties, such as tax records and lawful requests from authorities.
By sending a review with your name or phone number, you consent to this use. You can withdraw your consent at any time (see Your rights); this does not affect anything done before you withdrew it.
4. Who can see your data
- The business you reviewed (its owner and managers) sees your review, and your name and phone number if you gave them. Other businesses on Feedza cannot see it.
- The public sees only the business's profile and its staff names, roles and photos on the review page. Reviews, names and phone numbers are not shown publicly on our site.
- Our team accesses data only when needed to run the service, fix problems or answer support requests.
- Authorities, only when Indian law requires it.
If you choose to also post a review on Google using the button after your review, that review is governed by Google's own privacy policy.
5. Service providers who process data for us
We use a small number of trusted providers, under contract, only to run the service:
- Supabase: database, login and file storage (logos and staff photos). Our database is currently hosted in India (Mumbai region).
- Our hosting provider (currently Hostinger): runs the website and keeps request logs.
- Email delivery: sends account emails such as sign-up confirmation and password reset.
If any provider processes data outside India, we make sure it is allowed under Indian law and protected with suitable safeguards.
6. We never sell your data
We do not sell, rent or trade personal data, and we do not use it for advertising. We do not share customer phone numbers with anyone other than the business that was reviewed.
7. How long we keep data
- Owner accounts and business data: while the account is active. After an account is closed, we delete it within 30 days, except records we must keep by law (for example invoices, kept for the period required by tax law).
- Reviews: while the business keeps its account, unless the business or the customer asks us to delete them earlier. They are deleted within 30 days after the business closes its account.
- Staff photos: deleted from storage when the business removes or replaces them.
- Backups: copies in backups are overwritten in the normal backup cycle, within 30 days.
- Device ID: stays in your browser until you clear your browser data.
- Request logs: kept for up to one year for security, as required by law.
8. How we protect data
- All traffic uses HTTPS encryption.
- Database rules make sure each business can read only its own data. The public review page cannot read any reviews.
- Passwords are hashed. Access to production systems is limited to the people who need it.
- If a personal data breach happens, we will inform the affected people and the Data Protection Board of India as the law requires.
9. Your rights
Under the DPDP Act you have the right to:
- Access: get a summary of the personal data we hold about you and how it is used.
- Correction: fix data that is wrong or incomplete, and update it.
- Deletion: ask us to erase your data when it is no longer needed or you withdraw consent.
- Withdraw consent at any time, as easily as you gave it.
- Grievance redressal: complain to our Grievance Officer (below), and if you are not satisfied, to the Data Protection Board of India.
- Nominate someone to use these rights for you in case of death or incapacity.
Customers: you can ask the business you reviewed, or write to us. Tell us the business name, the date of your review and the phone number you used (if any), and we will help, together with the business.
Owners: you can correct most data yourself in your dashboard. For anything else, email support@feedza.in.
We may need to confirm your identity before acting. We aim to reply within 30 days.
11. Children
Feedza is meant for adults. Business accounts are only for people aged 18 or above. If you are under 18, please leave your review without your name or phone number, or ask a parent first. If we learn that we hold a child's data without parental consent, we will delete it.
12. Changes to this policy
We may update this policy when the service or the law changes. We will change the “Last updated” date above, and tell business owners about important changes by email or in the dashboard.
13. Grievance Officer and contact
For any privacy question, request or complaint, contact our Grievance Officer:
- Name: Anand
- Email: support@feedza.in
- Address: NGK Media, Akola, Maharashtra, India
See also our Terms of Service.