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Terms of Service

Last updated: 3 October 2026

These terms are the agreement between you and NGK Media for using Feedza. Please read them. By creating an account or leaving a review, you agree to them.

1. About these terms

Feedza is run by NGK Media, Akola, Maharashtra, India (“we”, “us”). “Business” or “you” means a gym, salon or similar business that signs up, and the person who signs up for it. “Customer” means anyone who leaves a review.

2. The service

Feedza gives each business a public review page and QR codes. Customers use them to rate staff. The business gets a dashboard with reviews, staff ratings, alerts, reports and exports. We may improve, change or remove features over time; we will not remove a core feature you pay for without notice.

3. Your account

  • You must be 18 or older and allowed to act for the business you register.
  • Give correct details and keep them up to date.
  • Keep your password safe. You are responsible for what happens under your account.
  • Tell us at once if you think someone else has used your account.

4. Business responsibilities

As a business using Feedza, you agree to:

  • Add only staff who work with you, and get their permission before adding their name and photo.
  • Use customer phone numbers only to follow up on that customer's review. Do not use them for marketing messages, sell them or share them, unless the customer separately agrees.
  • Not write fake reviews, ask staff or friends to post reviews, or pay or reward customers for good ratings.
  • Not threaten, pressure or harass customers about their reviews.
  • Follow Google's rules when using the Google review link (we show it to every reviewer, not only happy ones).
  • Not upload anything unlawful, offensive or that you do not have rights to, and not try to break, overload or access parts of the service that are not yours.
  • Follow all laws that apply to you, including the DPDP Act, 2023, as the Data Fiduciary for your customers' data.

5. Reviews

  • Customers must give honest reviews about a real experience, and must not post abusive or unlawful content.
  • Businesses cannot edit what a customer wrote. They can mark a review as resolved and add a private note.
  • We may limit repeat reviews (for example, one per staff member per device or phone number in 24 hours) and may remove content that breaks these terms or the law.
  • Reviews are the opinions of customers, not of NGK Media.

6. Plans and payment

  • Plans and prices are shown on our pricing section or agreed with you in writing (including on WhatsApp or email).
  • Prices are in Indian Rupees. GST and other taxes are added as applicable.
  • Fees are paid in advance for each billing period.
  • Fees already paid are not refunded for a partly used period, except where the law requires a refund or we agree otherwise in writing.
  • We will give at least 30 days' notice before changing the price of your plan.
  • If payment is late, we may pause your dashboard after giving you notice. Your data is kept for the retention period in our Privacy Policy.

7. Cancellation and termination

  • You can cancel anytime. There is no lock-in. Cancellation takes effect at the end of the current billing period.
  • Before you leave, you can export your reviews as CSV from the dashboard.
  • We may suspend or close an account that seriously or repeatedly breaks these terms, or misuses customer data. Where reasonable, we will warn you first and give you time to fix the problem.
  • After an account is closed, its data is deleted as described in our Privacy Policy.

8. Data and privacy

How we handle personal data is explained in our Privacy Policy. For customer and staff data, you (the business) decide why it is collected, and we process it on your behalf to provide the service. We will not use it for any other purpose and will not sell it.

9. Ownership

  • You own your business content (logo, photos, text) and your reviews data.
  • You give us permission to store, display and process that content only to run Feedza for you (for example, showing your logo on your review page and posters).
  • Feedza, its software, design and brand belong to NGK Media. You may not copy or resell the service.

10. Availability

We work hard to keep Feedza running, but we cannot promise it will always be available or free of errors. There may be planned maintenance or outages outside our control (for example internet, hosting or power problems). The service is provided “as is”.

11. Limitation of liability

  • To the extent the law allows, we are not liable for indirect losses such as lost profit, lost customers or damage to reputation, including because of a review a customer posted.
  • Our total liability for any claim is limited to the fees you paid us in the 3 months before the claim.
  • You agree to cover our losses if a claim is made against us because you broke these terms or misused customer data.
  • Nothing in these terms limits liability that cannot be limited under Indian law.

12. Governing law and disputes

These terms are governed by the laws of India. Please contact us first; most issues can be solved by talking. If a dispute cannot be resolved, the courts at Akola, Maharashtra will have exclusive jurisdiction.

13. Changes to these terms

We may update these terms. We will change the “Last updated” date and tell business owners about important changes at least 15 days before they apply. If you keep using Feedza after that, the new terms apply.

14. Contact

Questions about these terms? Email support@feedza.in or write to NGK Media, Akola, Maharashtra, India.